WhatsApp bot

WhatsApp bot development for business

Official WhatsApp automation for first response, enquiry capture and manager handoff through WhatsApp Business Platform, Cloud API or an appropriate official provider.

from 99 000 ₸
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This service is a good fit

When WhatsApp is already a primary customer channel

Official WhatsApp automation can acknowledge the enquiry, collect key details and hand the conversation to the team without giving up control of the business account.

01This is likely your case if
  • Customers already contact the business through WhatsApp.
  • The team can qualify the enquiry before human handoff.
  • The conversation may need CRM or workflow integration.
02What changes after launch
  • Customers receive a quick first response in a familiar channel.
  • Contact details and request context are captured consistently.
  • Managers receive a prepared handoff.
  • The official channel can connect to supported systems.
Next questionWhat is included in the work
What the business is paying for

Official WhatsApp automation with business ownership preserved

The connection path, number status and account ownership matter as much as the conversation flow.

  1. Official platform setup

    Use WhatsApp Business Platform through supported connection options.

    Business value

    The solution avoids unofficial browser-session dependence.

  2. Account ownership

    Keep Business Portfolio, WABA and number under client control.

    Business value

    The business retains control of the customer channel.

  3. Operational handoff

    Collect agreed details and route the enquiry to a manager or system.

    Business value

    The team receives structured context instead of an unqualified message.

What the business gets

The result is an official channel the business controls and can connect to supported workflows.

One customer, different automation levels

What happens when a customer writes in WhatsApp after hours

Choose the level by the result the business needs after the first message, not by the number of bot features.

  1. No automation

    The customer waits

    The message remains in the chat until someone is available, often without structured context.

  2. First response

    The customer gets an immediate reply

    The bot confirms the enquiry and explains the next agreed step.

  3. Qualified enquiry

    The manager receives the key details

    The bot collects contact information and agreed qualification fields before handoff.

  4. Business process

    The customer follows a working scenario

    The bot guides a booking, order, questionnaire or another agreed business flow.

  5. Automation

    The conversation works with business systems

    Data reaches CRM or another system and agreed statuses or actions are updated.

Development packages

Choose the right automation depth

Four levels for the official WhatsApp channel, from first response to connected business automation.

Packagefrom 99 000 ₸

First response

For businesses that use WhatsApp as a customer channel and do not want enquiries to wait outside working hours.

A compact official WhatsApp setup: reply immediately, explain the next step and pass a short context to the manager.

  • Greeting and out-of-hours response
  • Business hours or another agreed simple answer
  • Name, contact or short request capture
  • Manager notification about the new enquiry
  • Official WhatsApp Business Platform connection
  • Business account and number remain under client control
Packagefrom 149 000 ₸

Qualified enquiry

For teams that want a structured enquiry instead of an empty chat handoff.

The bot responds and collects the contact details, service, preferred time and other agreed information a manager needs to continue.

  • Everything from First response
  • Several simple branches and common questions
  • Agreed enquiry fields
  • Basic qualification
  • Structured context for the manager
Packagefrom 299 000 ₸

Business process

For companies that need a repeatable customer workflow before a manager steps in.

The bot guides the customer through a form, booking, order or another agreed workflow and passes a structured result to the right employee.

  • Everything from Qualified enquiry
  • Branching scenarios and qualification
  • Booking, order, questionnaire or another workflow
  • Statuses, routing and enquiry history
  • Basic API or CRM integration where required
Packagefrom 549 000 ₸

Automation

For workflows that need CRM, database, payment or other system integration.

The conversation connects to business systems: data is passed between services, statuses change and agreed actions run automatically.

  • Everything from Business process
  • CRM, API and database connections
  • Queues, statuses and routing
  • Payment or external service integration where supported
  • Administrative logic, logging and reporting as required
Package comparison

What changes from first response to WhatsApp automation

Compare the outcome for the customer and team, not only the feature list.

CapabilityFirst responsefrom 99 000 ₸Qualified enquiryfrom 149 000 ₸Business processfrom 299 000 ₸Automationfrom 549 000 ₸
Main goalAvoid leaving the customer without a responseReply and collect a qualified enquiryGuide the enquiry through a company workflowConnect the conversation to systems and processes
ScenarioGreeting, hours and a simple next stepSeveral branches, questions and enquiry fieldsBooking, order, questionnaire or another workflowConnected scenarios with statuses, roles and rules
Team outcomeShort manager notificationContact and collected contextStructured result for the right employeeData in CRM, database, queue or API
IntegrationsNot includedNot included automaticallyBasic integrations where requiredExtended integrations where required
AI assistantSeparate serviceSeparate serviceSeparate serviceSeparate service

First response

from 99 000 ₸
Main goal
Avoid leaving the customer without a response
Scenario
Greeting, hours and a simple next step
Team outcome
Short manager notification
Integrations
Not included
AI assistant
Separate service

Qualified enquiry

from 149 000 ₸
Main goal
Reply and collect a qualified enquiry
Scenario
Several branches, questions and enquiry fields
Team outcome
Contact and collected context
Integrations
Not included automatically
AI assistant
Separate service

Business process

from 299 000 ₸
Main goal
Guide the enquiry through a company workflow
Scenario
Booking, order, questionnaire or another workflow
Team outcome
Structured result for the right employee
Integrations
Basic integrations where required
AI assistant
Separate service

Automation

from 549 000 ₸
Main goal
Connect the conversation to systems and processes
Scenario
Connected scenarios with statuses, roles and rules
Team outcome
Data in CRM, database, queue or API
Integrations
Extended integrations where required
AI assistant
Separate service

Final scope depends on the scenario, access, external services and selected channel. Package boundaries and separate platform costs are agreed before implementation.

Getting started

What helps us start

No long preparation: just the information needed to agree the task and begin.

Check the business accounts

We review the current Meta business setup, WhatsApp Business Account and required access before choosing an integration path.

Check the phone number

We identify how the number is used now and whether coexistence, migration or another supported setup is appropriate.

Define the enquiry scenario

Agree common questions, qualification fields, handoff rules and any connected systems.

Process

How the launch works

Agree the task and estimate first, then move toward launch in clear stages.

Step 1

Define the automation goal

Decide whether the priority is first response, qualification or a connected business workflow.

Step 2

Review account and number status

Check the business account, number, permissions and current platform setup.

Step 3

Choose the official connection

Select Cloud API or an appropriate official provider based on ownership, integration and operating requirements.

Step 4

Build the scenarios

Implement responses, qualification, templates and manager handoff rules.

Step 5

Connect and test

Add webhook and agreed integrations, then test messages, statuses and failure cases.

Platform and operating costs

WhatsApp has external platform dependencies

Before launch we separate KAMOZA development scope from Meta, provider, infrastructure and other third-party costs.

The business account stays with the client

Business Portfolio, WABA, phone number and company data remain under client control.

Number setup is checked before commitment

Coexistence or migration depends on the current setup and platform requirements, so it is verified first.

Platform costs vary

Meta, BSP, API-provider and infrastructure charges depend on the chosen setup and actual usage.

AI is a separate layer

Free-form AI dialogue is not automatically included in the bot package and is scoped separately when needed.

KAMOZA approach

What matters when implementing this solution

Official WhatsApp channel

Build on WhatsApp Business Platform instead of unofficial browser-session automation.

Fast first response

Capture the enquiry immediately and collect agreed context before a manager joins.

Client-controlled account

Keep the business account and phone number under the company’s control.

Connection checked first

Review the existing number and platform setup before committing to coexistence or migration.

Related automation

Separate channel, intelligence and integration decisions

Telegram bot

Price: from 69 000 ₸

Use Telegram when it fits the audience and you want a simpler bot channel without WhatsApp platform onboarding.

Telegram bot

API and integrations

Price: from 349 000 ₸

Use API integration when enquiries, statuses or payments need to move between WhatsApp, CRM and other systems.

API and integrations
FAQ

Common questions before starting

How much does a WhatsApp bot cost?

The price depends on the selected package, connection path and integrations. Entry pricing is from 99 000 ₸. Platform and provider costs are separate.

Do you use the official WhatsApp API?

Yes. The service is based on WhatsApp Business Platform, Cloud API or an appropriate official provider, not WhatsApp Web emulation.

Can an existing number be used?

Possibly. The current number setup must be checked first because coexistence and migration options depend on platform conditions.

Who owns the WhatsApp business account?

The client retains control of the business account, number and company data. KAMOZA receives only the access required for the agreed work.

Can the bot connect to CRM?

Yes, when the selected package includes integration and the CRM offers a supported interface.

Are Meta or provider charges included?

No. External platform, provider, infrastructure and usage-based costs are separate from KAMOZA development pricing.

Next step

Describe the task and get a price and timeline range

Tell us what you need. We will suggest the launch format, phases and an initial budget range.

Contact us

Tell us how the number is used today and what should happen after the first message. We will check the official connection path.