Support

Website Maintenance and Technical Support

Ongoing technical support for live websites and digital services, covering agreed monitoring, forms, integrations, updates, backups and technical fixes.

from 49 000 ₸ / month
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This service is a good fit

When a live website cannot be left without ownership

Once a website affects enquiries, payments or operations, maintenance needs a defined owner, priority model and control points.

01This is likely your case if
  • Forms, payments or integrations are business-critical.
  • Updates and backups need a regular process.
  • The team needs clear request priorities and responsibility boundaries.
02What changes after launch
  • Agreed critical scenarios are monitored.
  • Updates and backups follow a defined process.
  • Requests have a clear priority model.
  • Support responsibility is agreed before incidents occur.
Next questionWhat is included in the work
What the business is paying for

A defined operating model for a live system

Support creates clear control points, priorities and maintenance boundaries before incidents happen.

  1. Technical assessment

    Review code, infrastructure, backups, access and critical scenarios.

    Business value

    Support starts with an understood responsibility boundary.

  2. Planned maintenance

    Handle agreed updates, backups and small fixes through a regular process.

    Business value

    Routine work does not wait for an emergency.

  3. Priority model

    Define how requests and incidents are classified.

    Business value

    The team knows which issues require faster attention.

What the business gets

The result is a support process matched to project criticality, with SLA commitments only where specifically assessed and agreed.

Support packages

Choose the support level based on business criticality

Basic suits stable websites, Extended adds deeper integration and improvement support, while SLA is for commercially critical systems. Response and recovery commitments are defined only after technical assessment.

Support package49 000 ₸ / month

Basic

For stable websites, landing pages and smaller corporate websites that need regular technical care.

Baseline monitoring and maintenance to keep the website available, forms working and routine technical issues under control.

  • Website and key-form checks
  • Basic monitoring
  • Backups within the agreed infrastructure
  • Dependency updates and security fixes
  • SSL checks within the KAMOZA responsibility area
  • Small technical fixes
  • Project health recommendations
  • Standard request priority
Support package89 000 ₸ / month

Extended

For projects where the website, enquiries and integrations are part of day-to-day business operations.

Broader support for important integrations, working scenarios and regular small improvements to a live product.

  • Everything in Basic
  • Monitoring of important integrations
  • API and webhook scenarios
  • Key enquiry and analytics events
  • Integration error diagnosis
  • Regular small improvements
  • Support for existing product functionality
  • Higher request priority
Support packagefrom 149 000 ₸ / month

SLA

For commercially important systems where response and recovery rules need to be agreed individually.

Support for critical services under an individually defined operating model, priority structure and SLA terms.

  • Everything in Extended
  • Individual SLA terms
  • Priority incident handling
  • Extended monitoring and logging
  • Production deployment control
  • Update and recovery procedures
  • Support for critical changes
  • Individually defined monitored services
Getting started

What helps us start

No long preparation: just the information needed to agree the task and begin.

Define what needs support

List the website areas, forms, integrations and business-critical scenarios that need to stay operational.

Review access and infrastructure

We inspect hosting, domain, backups, external services and the technical access needed to support the project safely.

Set priorities

Clarify whether the main need is stability, updates, small improvements, integration support or a stricter incident process.

Process

How the launch works

Agree the task and estimate first, then move toward launch in clear stages.

Step 1

Technical assessment

Review code, infrastructure, access and critical scenarios to define the support boundary.

Step 2

Agree control points

Define the forms, integrations, backups, updates and other important scenarios that need monitoring.

Step 3

Handle updates and small fixes

Maintain the system and complete package-level technical work in a planned way.

Step 4

Check stability after changes

Verify agreed critical scenarios after updates and support work.

Step 5

Operate through a prioritised queue

Requests and technical tasks move through the agreed support process and priority level.

Support boundary

Technical support is not unlimited product development

Small fixes and improvements may fit within a package. Large new features, redesigns, new modules or major new integrations are estimated as separate development work.

Work estimated separately

New customer portals, major sections, redesigns, new CRM integrations or standalone modules are treated as separate development phases.

Projects built by another team

We can take over an existing project after assessing code, infrastructure, access, backups and major risks.

KAMOZA approach

What matters when implementing this solution

Assessment before onboarding

Review code, infrastructure, access and critical scenarios before defining the support boundary.

Critical points stay visible

Monitor agreed website, form and integration scenarios according to the selected package.

Updates and backups are planned

Handle maintenance work through an agreed process instead of relying on ad hoc fixes.

SLA terms are project-specific

Define response and recovery commitments only after the actual system and support requirements are assessed.

Common support cases

Support is most useful when a live system already matters to operations

Corporate website

Price: from 449 000 ₸

Useful when a multi-page website needs recurring content, form and integration maintenance.

Corporate website

E-commerce website

Price: from 799 000 ₸

Useful when orders, payments and critical store scenarios need ongoing technical control.

E-commerce website

API and integrations

Price: from 349 000 ₸

Useful when the website depends on external services and integration reliability matters to the business.

API and integrations
FAQ

Common questions before starting

How much does website support cost?

Support is billed monthly. Current entry pricing is from 49 000 ₸ / month.

What is the difference between Basic, Extended and SLA?

Basic focuses on routine website stability. Extended adds deeper integration monitoring and ongoing small improvements. SLA is designed individually for commercially critical systems.

What is the SLA response time?

There is no single response time for every project. Response and recovery commitments are defined only after the system, critical services and required support schedule are assessed.

What is not included in support?

Major new features, redesigns, standalone modules and substantial new integrations are estimated separately.

Can you support a project built by another developer?

Yes, after a technical assessment of code, infrastructure, backups, access and critical scenarios.

Is support billed monthly?

Yes. Package prices are monthly. SLA pricing and operating terms are defined individually after technical assessment.

Next step

Describe the task and get a price and timeline range

Tell us what you need. We will suggest the launch format, phases and an initial budget range.

Contact us

Send the website and critical scenarios. We will assess the project and suggest an appropriate support level.