Telegram bot

Telegram bot development for business

A Telegram bot for immediate first response, enquiry capture and structured handoff to a manager, with deeper automation added only when the process requires it.

from 69 000 ₸
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This service is a good fit

When repeat conversations consume team time

A bot can handle the repetitive first step, collect useful context and bring in a person only where the conversation actually needs one.

01This is likely your case if
  • The same first-contact questions repeat frequently.
  • Enquiries arrive outside working hours.
  • Useful details can be collected before a manager joins.
02What changes after launch
  • First response no longer depends on a free manager.
  • Enquiries arrive with structured context.
  • The team spends less time on repetitive dialogue.
  • The scenario can grow into integrations later.
Next questionWhat is included in the work
What the business is paying for

A faster first contact with a controlled human handoff

Automation should remove repetitive dialogue without trapping customers inside a bot.

  1. Conversation design

    Define branches, fields and fallback rules around real enquiries.

    Business value

    The bot collects useful context instead of asking generic questions.

  2. Human handoff

    Set clear conditions for moving the conversation to a person.

    Business value

    Complex cases reach the team with context intact.

  3. Integration by need

    Add CRM or API connections only where the process requires them.

    Business value

    Automation depth follows business value.

What the business gets

The result is a repeatable first-contact workflow that can expand when real conversation data justifies it.

One customer, different automation levels

What happens when a customer writes in Telegram after hours

Choose the level by the result the business needs after the first message, not by the number of bot features.

  1. No automation

    The customer waits

    The message remains in the chat until someone is available, often without structured context.

  2. First response

    The customer gets an immediate reply

    The bot confirms the enquiry and explains the next agreed step.

  3. Qualified enquiry

    The manager receives the key details

    The bot collects contact information and agreed qualification fields before handoff.

  4. Business process

    The customer follows a working scenario

    The bot guides a booking, order, questionnaire or another agreed business flow.

  5. Automation

    The conversation works with business systems

    Data reaches CRM or another system and agreed statuses or actions are updated.

Development packages

Choose the right automation depth

Four levels from an immediate first response to a workflow connected with CRM and APIs.

Packagefrom 69 000 ₸

First response

For businesses that do not want an enquiry to sit unanswered outside working hours.

A compact setup for one job: reply immediately, explain the next step and pass a short context to the manager.

  • Greeting and out-of-hours response
  • Business hours or another agreed simple answer
  • Name, contact or short request capture
  • Manager notification about the new enquiry
  • Bot created through the official @BotFather flow
  • The client keeps control of the Telegram account and bot
Packagefrom 99 000 ₸

Qualified enquiry

For teams that want a structured enquiry instead of an empty chat handoff.

The bot responds and collects the contact details, service, preferred time and other agreed information a manager needs to continue.

  • Everything from First response
  • Several simple branches and common questions
  • Agreed enquiry fields
  • Basic qualification
  • Structured context for the manager
Packagefrom 249 000 ₸

Business process

For companies that need a repeatable customer workflow before a manager steps in.

The bot guides the customer through a form, booking, order or another agreed workflow and passes a structured result to the right employee.

  • Everything from Qualified enquiry
  • Branching scenarios and qualification
  • Booking, order, questionnaire or another workflow
  • Statuses, routing and enquiry history
  • Basic API or CRM integration where required
Packagefrom 449 000 ₸

Automation

For workflows that need CRM, database, payment or other system integration.

The conversation connects to business systems: data is passed between services, statuses change and agreed actions run automatically.

  • Everything from Business process
  • CRM, API and database connections
  • Queues, statuses and routing
  • Payment or external service integration where supported
  • Administrative logic, logging and reporting as required
Package comparison

What changes from first response to Telegram automation

Compare the outcome for the customer and team, not only the feature list.

CapabilityFirst responsefrom 69 000 ₸Qualified enquiryfrom 99 000 ₸Business processfrom 249 000 ₸Automationfrom 449 000 ₸
Main goalAvoid leaving the customer without a responseReply and collect a qualified enquiryGuide the enquiry through a company workflowConnect the conversation to systems and processes
ScenarioGreeting, hours and a simple next stepSeveral branches, questions and enquiry fieldsBooking, order, questionnaire or another workflowConnected scenarios with statuses, roles and rules
Team outcomeShort manager notificationContact and collected contextStructured result for the right employeeData in CRM, database, queue or API
IntegrationsNot includedNot included automaticallyBasic integrations where requiredExtended integrations where required
AI assistantSeparate serviceSeparate serviceSeparate serviceSeparate service

First response

from 69 000 ₸
Main goal
Avoid leaving the customer without a response
Scenario
Greeting, hours and a simple next step
Team outcome
Short manager notification
Integrations
Not included
AI assistant
Separate service

Qualified enquiry

from 99 000 ₸
Main goal
Reply and collect a qualified enquiry
Scenario
Several branches, questions and enquiry fields
Team outcome
Contact and collected context
Integrations
Not included automatically
AI assistant
Separate service

Business process

from 249 000 ₸
Main goal
Guide the enquiry through a company workflow
Scenario
Booking, order, questionnaire or another workflow
Team outcome
Structured result for the right employee
Integrations
Basic integrations where required
AI assistant
Separate service

Automation

from 449 000 ₸
Main goal
Connect the conversation to systems and processes
Scenario
Connected scenarios with statuses, roles and rules
Team outcome
Data in CRM, database, queue or API
Integrations
Extended integrations where required
AI assistant
Separate service

Final scope depends on the scenario, access, external services and selected channel. Package boundaries and separate platform costs are agreed before implementation.

Getting started

What helps us start

No long preparation: just the information needed to agree the task and begin.

Collect the common customer questions

Identify which enquiries repeat most often and which answers can be standardised safely.

Define the next step

Decide whether the bot should collect an enquiry, prepare a booking, route a request or simply hand off to a manager.

Set the handoff rule

Agree when the bot stops the scenario and transfers the customer to a person.

Process

How the launch works

Agree the task and estimate first, then move toward launch in clear stages.

Step 1

Review incoming enquiries

Find the repetitive first-contact steps where automation can save time without making the customer journey harder.

Step 2

Design the conversation

Define branches, required fields, next actions and manager handoff conditions.

Step 3

Build the bot

Implement the agreed Telegram scenarios and package-level functionality.

Step 4

Connect systems where needed

Add CRM, API or other integrations only when they are part of the selected scope and supported interfaces are available.

Step 5

Test and launch

Check the main branches, notifications, handoff and failure scenarios before release.

Ownership and operation

The bot remains under the client’s control

The Telegram bot is created through the official platform flow in the client-controlled account. KAMOZA receives only the access required for development and agreed support.

Client-controlled account

The Telegram account, bot and ability to revoke access remain under the client’s control.

External services are separate

Hosting, external APIs, CRM, payments and AI services are agreed separately when the selected scenario needs them.

KAMOZA approach

What matters when implementing this solution

Fast first response

Respond immediately and keep the enquiry moving even when a manager is not online.

Structured customer context

Collect agreed details before a manager joins the conversation.

Clear human handoff

Define exactly when the bot should stop and transfer the conversation to a person.

Automation only where needed

Add CRM and API connections in the package where they solve a real process problem.

Related automation

Compare the channel and intelligence layer

WhatsApp bot for business

Price: from 99 000 ₸

Use WhatsApp when that is the primary customer channel and the business needs an official WhatsApp Business Platform setup.

WhatsApp bot for business

AI assistant for business

Price: from 449 000 ₸

Add an AI assistant when customers ask free-form questions that cannot be handled well with fixed branches alone.

AI assistant for business
FAQ

Common questions before starting

How much does a Telegram bot cost?

The price depends on the selected package, scenario and integrations. Entry pricing is from 69 000 ₸.

What can a Telegram bot do for a business?

It can give an immediate first response, collect agreed details, qualify the request and route it to a manager or connected system.

Does the bot replace a manager?

Usually no. It handles repeatable first-contact steps and passes complex or exceptional cases to a person.

Can the bot connect to CRM?

Yes, in the packages where integration is included and the CRM provides a suitable API or another supported interface.

Who owns the Telegram bot?

The client controls the Telegram account and bot. KAMOZA receives only the access required for the agreed work.

Can AI be added to the bot?

Yes, but the AI assistant is a separate service with its own knowledge, safety and operating requirements.

Next step

Describe the task and get a price and timeline range

Tell us what you need. We will suggest the launch format, phases and an initial budget range.

Contact us

Send a few typical customer questions and the desired next step. We will suggest the right automation level.