Scope
This document applies to KAMOZA AI Integration and the WhatsApp services connected through it. Separate terms may apply to other products and services.
Send a request
To request deletion of data processed by KAMOZA AI Integration, email info@kamoza.kz with the subject “WhatsApp data deletion”.
Include information that will help us find the relevant records:
- Your WhatsApp number with country code or your account identifier.
- The name of the company you communicated with or whose account you connected.
- What you want deleted: conversations, contact details or business-account connection data.
The button opens your email application with a draft message. If no email application is configured, send an email to the address above manually.
Account secrets are not needed for a request.
Do not send passwords, one-time codes or access tokens. There is also no need to send copies of documents in advance.
What happens next
We will check which data relates to the request and, if needed, ask for minimal additional information to verify the requester’s authority.
If KAMOZA processes data on behalf of a client company, we will coordinate the request with that company’s responsible representative and act within the authority granted.
We will explain what has been done, what further information is needed or why some data must be retained on an applicable basis. You can reply to the same email to ask about progress.
How to disconnect the integration
A company administrator can revoke KAMOZA AI Integration’s permissions using Meta’s tools.
If the number is connected through Coexistence, it can also be disconnected in the WhatsApp Business application:
- Open Settings → Account → WhatsApp Business Platform.
- Select the connection and tap “Disconnect account”.
Menu labels may vary by application version and language. Disconnection stops further integration activity, but deletion of data processed previously must be requested separately.
What deletion covers
The request applies to data processed by KAMOZA through KAMOZA AI Integration. Deletion from our systems does not automatically delete copies of messages on participants’ devices or data held independently by Meta, the client company or other providers.
Some information may be retained when necessary to meet a mandatory requirement or handle a dispute. Applicable limitations are explained when the request is considered.
For more about processing, recipients and retention, see the privacy policy.
Contact: info@kamoza.kz. KAMOZA AI Studio, Astana, Kazakhstan.
KAMOZA AI Studio · Astana, Kazakhstan
Privacy policy